Help | FAQs

TenderAlerts is a privately operated subscription service. Every day we consolidate over 800 sources to bring you the latest tender and RFQ opportunities that are advertised in the public sector. Each tender links to the relevant tender documents or where to obtain them.

We don’t issue tenders ourselves and play no role in the bidding and awarding of tenders.

You will receive a daily email with the latest tender opportunities in your chosen categories and provinces. You also have access to all tenders in the system, you can browse all categories and search all open tenders.

Yes, TenderAlerts is a paid service. Generally, tender information and documents are freely available. You can monitor the various sources yourself. Our subscription fee is for checking the sources every day, categorising each tender properly, organising tenders in a easy-to-use way, giving you access to our system, and alerting you of relevant opportunities. We will also assist with finding tender documents where possible. 

We offer various fixed-term or recurring-debit subscription options. Go to subscription plans to see the latest pricing.

Yes, for most tenders direct links are provided where tender documents can be downloaded. 

In some cases, the tender issuer chooses not to make the documents freely available. We don't control these policies. If the issuer requires payment, or registration, or physical collection of documents, we will provide details of how the documents can be obtained.

In some cases documents may be published by the issuer only after we listed the tender, and may then not be linked from our tender page. Each tender page has contact us link where you can request assistance with obtaining documents for that tender.

Subscribers have full access to all tenders, in all categories, in the system. You can view and search all tenders at Tenders > All Tenders.

The five-category limit only applies to your daily email. This is to make the daily email more tailored and useful. Hundreds of new tenders are added to the system each day. If you select too many categories, the daily email will not serve the purpose of only including the tenders most relevant to your interests.

Note: The daily email only includes the 25 newest tenders matching your selections. If more than 25 NEW tenders match your selections, a note will appear at the bottom of the email with a link to see more new tenders on the website at My Tenders.

To subscribe go to Sign up. Complete the form and select your categories and provinces. Click on Continue to payment. If you remain on the same page, check the red alert messages on the page to see if you have completed all the required boxes. On the next page, verify your order details and click Pay now to pay by credit card or Instant EFT.

If you have chosen a fixed term plan, you can pay by bank transfer or ATM deposit. Click on Pro Forma Invoice to download an invoice with the bank details and a payment reference number.      

Yes, for all fixed terms plans you can pay by bank transfer or deposit. The only plan that requires a debit or credit card is the monthly recurring plan.

If you want to pay by bank transfer or deposit, choose any fixed term plan. Complete the sign up a usual. You can find the bank details and payment reference on the final payment page, or download the pro forma invoice. Use the payment reference provided. Once payment is received your account will be automatically activated.

No, the automatic debits and renewals are handled by PayFast. This requires a debit or credit card and an initial online payment to authorise the recurring debit.

If you want to pay by bank transfer or deposit, choose any other fixed term plan. You can find the bank details and payment reference on the final checkout page.

Go to My Account. On the SUBSCRIPTION tab you will see your current plan, as well as the subscription status and the date of expiry. 

If you are on a monthly plan, it will show the date of your next automatic renewal/debit. There is no need to manually renew. 

Go to My Account.  Click the Renew link. 

If you are on a monthly plan the link will not display. Your subscription will automatically renew with the next debit. If you want to switch to a fixed term plan, first cancel your monthly subscription, then you will be able to renew on any fixed term plan.
 
All renewal terms are added on to the end of your current term/expiry date.

If you are on a fixed term plan, there is no need to cancel. Your subscription will automatically expire at the end of the current term.

If you are on a monthly plan, go to My Account. On the SUBSCRIPTION tab, click the Cancel link. Your subscription will end on the expiry date. No further debits will be processed.

On the sign in page use the Forgot Password function. Complete your registered account email address. Click Reset Password. An email will be sent to you with a link to reset the password. If you don't receive it within a few minutes, check your junk or spam folders. 

Click the link in the email. On the reset password page, type a new password. Note that passwords must be at least 8 characters long and contain letters and numbers.

You will need access to the email. If you don't have access to the account email, contact us for assistance.

Go to My Account in the main menu. On the PERSONAL tab, click on the email address. Type a new email address and click Save.

Go to My Account. On the SELECTIONS tab, click on any blue category name. Choose up to 5 categories. Remember to click Save selection before leaving the page.

Go to My Account. On the SELECTIONS tab, click on any blue province name. Choose your provinces. Remember to click Save before leaving the page.

We recommend you always  keep National selected for tenders that have no specific delivery address.

You have the option to receive two email alerts per day.

You can turn your daily email alerts on or off at My Account under the SELECTIONS tab.

Search-based email alerts are linked to your saved searches. You can save up to ten searches, and then enable an email alert for each saved search. Only one email is sent per day, containing tenders for all your email-enabled searches.

Saved searches are configured on the Advanced Search page. Searches can be set up for a combination of search terms, categories, provinces or issuing entities. It is best to test and refine your search to see if the results match your expectations. Once you are happy with the search, click ‘Save this search’ to add it to your saved searches.  Email alerts are not enabled by default for new saved searches - you have to turn them on at My Searches.

Even if you choose not to receive email alerts for your searches, you can view all the results for your saved searches by clicking ‘View all results’ on the My Searches page.

Search-based email alerts are an advanced tool that will perform only as well as you configure your searches. If you intend setting up daily search-based emails, we suggest that you read this article to get the most out it.